Refund policy

Refund & Return Policy — TRIZO Lifestyle

At TRIZO Lifestyle, we want you to have a clear and fair shopping experience. Please review the following conditions before requesting a return or refund.

1. Return Window

You may request a return within 7 days of receiving your order.

Change-of-mind returns are accepted only if the watch is unused and unworn and its original packaging and accessories are complete.

2. Eligible Returns

You may request a return if:

  • You have changed your mind and the product meets the unused, unworn, and original-packaging requirements.

  • You received a damaged or defective product.

  • You received the wrong product.

For damaged, defective, or incorrect products, please report the issue within 24 hours of delivery.

3. Non-Returnable Items

Returns are not accepted for:

  • Watches that have been used or worn.

  • Watches damaged due to customer mishandling.

  • Products returned without their required original packaging or accessories.

Exchanges for a different colour or style due to a change of mind are not available. Eligible returns and refunds remain subject to the conditions in this policy.

4. How to Request a Return

To request a return, contact us through the WhatsApp number or email listed on our website within the applicable return window.

Please provide:

  • Your order number.

  • Your name and phone number.

  • The reason for the return.

  • Relevant photos of the product and packaging, where applicable.

An unboxing video is not compulsory.

Please wait for our approval and return instructions before sending the product back. If approved, we will share the return address and courier instructions privately through WhatsApp or email.

After receiving approval and the return instructions, you must dispatch the approved return within 2 business days.

5. Inspection and Approval

Once we receive the returned product, our team will inspect it to confirm that it meets the applicable return conditions.

If the return is approved, we will process the refund. If it is rejected because the product has been used or worn, required original packaging or accessories are missing, or the product has been damaged through customer mishandling, we will arrange to send it back to you. You will be responsible for the shipping cost of sending a rejected return back to you.

6. Refund Amount and Method

For an approved refund, we will refund the full amount actually paid for the order, including any advance payment and COD amount paid. Any delivery charges paid for the order will also be included.

Refunds are issued through bank transfer or digital wallet. You may choose either method when arranging your approved refund.

Please provide the payment details required to process your refund securely.

7. Refund Processing Time

Approved refunds are processed within 3–5 business days after we receive, inspect, and approve the returned product.

Business days are Monday to Friday, excluding weekends and public holidays. The time it takes for your bank or digital wallet provider to reflect the funds may vary.

8. Return Shipping Costs

For an approved return, the customer initially pays the courier cost to send the product back to us.

Once the returned parcel is received and the return is approved, TRIZO Lifestyle will reimburse the actual eligible return shipping cost along with the product refund. You must provide the courier receipt or other proof of the shipping cost.

For a damaged, defective, or incorrect product, TRIZO Lifestyle will cover the shipping cost of delivering an approved replacement to you.

9. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, notify us within 24 hours of delivery and provide relevant photos of the product and packaging.

After verification, you may choose a refund or a replacement. Replacements are subject to stock availability. If a replacement is unavailable, we will arrange an eligible refund.

10. Missing Items or Accessories

If a promised item or accessory is missing from your parcel, contact us through our listed WhatsApp number or email. After verifying the claim, we will refund the value of the missing item.

11. Advance Payment and Order Cancellation

A Rs. 250 advance payment is required to confirm an order and is deducted from the total order price.

  • If you cancel before dispatch, your Rs. 250 advance payment will be refunded.

  • If you refuse to accept the parcel or fail to receive it and the parcel is returned to us, your Rs. 250 advance payment is non-refundable.

  • Once an order has been dispatched, it cannot be cancelled. You may request a return after receiving it, subject to this policy.

12. Contact Us

For return, refund, or replacement requests, contact TRIZO Lifestyle through the WhatsApp number or email listed on our website. Please include your order number so we can assist you efficiently.